Privacy Policy

1. Overview

Proactive Solar is committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Property address
Details about your energy usage
Financial or payment information (only if required for transactions)

We also collect information via cookies on our website to improve functionality and user experience.

3. How We Use Your Information

We use your information to:

Provide and manage our solar services
Communicate with you about your project or enquiry
Send marketing emails (if you opt-in)
Comply with legal obligations and rebate programs

4. Disclosure of Information

We do not sell your information. We may share your information with:

Licensed subcontractors or suppliers involved in your installation
Financial institutions for processing payments
Government or regulatory bodies if required by law

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

6. Access & Correction

You have the right to access the personal information we hold about you and request corrections if necessary. Please contact us via the details below.

7. Opting Out

If you no longer wish to receive marketing communications from us, you can opt out at any time using the unsubscribe link or by contacting us directly.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

9. Contact Us

If you have any questions or complaints about our privacy practices, please contact:

Proactive Solar

Phone: 02 5633 4930
Address:

11/195 Lundberg Drive,

Murwillumbah 2484